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"Diabolical maternity services"

About: Harrogate and District NHS Foundation Trust

Left too long waiting for emergency c.s. here which had problems of it's own on top of the rest. Poorly baby delivered. Left with poorly baby for two days asking for doctor when they eventually bothered to take blood sample.

Nurses were rude and porter did not bother to collect the blood sample causing further suffering and my daughter was very sick. Told to prep for worse eventually and suspect meningitis. Think they would bother to test properly and in time, but they did not and I was told by the nurse how her blood had been just left.

Diabolical ignorance and complete lack of care, respect and professionalism under such stretched rushed conditions. Turned out she had infection. Disaster from start to finish and had to complain as she was not adequately treated same as mum!

Staff were so appalling here and rude from admittance to exit. No communication and inadequate when telephoning to ask how my daughter was, seemed they did not know who she was! Left in agony and very poorly the pair of us needlessly and to suffer like that

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Responses

Response from Harrogate and District NHS Foundation Trust 6 years ago
Harrogate and District NHS Foundation Trust
Submitted on 16/11/2017 at 11:54
Published on nhs.uk at 12:32


Hello - I'm sorry to hear about your experiences. I've spoken with colleagues in Maternity Services who unfortunately don't recognise who you may be. Please could I ask that you contact our Head of Midwifery, Alison Pedlingham, on alison.pedlingham@hdft.nhs.uk, who will work with you to investigate what's happened. Much appreciated.

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