"Unfriendly officious receptionist."

I checked in downstairs as usual prior to proceeding to gate 19 as directed by the machine.

Upon arriving at the gate the receptionist called across the room to me that despite checking in downstairs I also had to check in with them.

I pointed out that on prior occasions the reception desk had not even been manned but the receptionist became very officious and quite rude.

The receptionist shouted my date of birth and that I was there for a CT scan so that the entire room was able to hear them, unbelievably indiscreet. The receptionist (I am not allowed to mention gender) appeared to have no understanding whatsoever that I was there for a stressful appointment.

There was, as usual, no water provided despite my appointment letter saying that I should drink a litre prior to the scan.

The radiographers are great, but this department on the whole is cold and unfriendly.

Why have an expensive checking in system (which usually works) and then waste money on a poor receptionist? A warmer, more human touch is badly needed here.