“The midwife” in community midwifery must have over slept and missed the modules that teach people how to talk to patients. A training intervention in customer / patient service / emotional intelligence is needed.
Showed very little regard or empathy for our situation and was very rude on telephone. I specialise in customer experience and coach large corporate organisations on customer empathy, I’d be happy to deliver this training for free to this midwife for the sake of other new mums in the area.
Change your telephone manner, before you really upset a new vulnerable Mum.
"Staff have terrible manner"
About: The Princess Royal Hospital / Maternity The Princess Royal Hospital Maternity TF1 6TF
Posted via nhs.uk
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