"Sadly lacking in many areas"

Both my partner and I have been treated at LGT in the past few months. My husband was seriously ill and could have died. He was left for hours in a&e with no treatment and then when finally admitted was ignored for hours on the ward too. Eventually someone noticed that he was extremely unwell and started the treatment that should have been started many hours before. I had to phone and harass the Doctors constantly for them to review him. If I hadn’t I truly believe he wouldn’t be here now.

Obviously I have complained but I have not had a reply yet.

I was treated for a rare condition and had surgery. Again it took months for the diagnosis to be made. I presented at a&e several times and went to the clinic via my GP several more times. Each time I was told that my pain and other symptoms were normal. Eventually I had a scan and finally I was diagnosed properly. That process took around 4 months. This delay meant that my condition was far more advanced than it would have been had I been diagnosed earlier. This meant that I had to have intrusive and painful treatment and am still suffering.

I fully understand that money is limited and there are more patients than can be accommodated. But I feel that LGT has failed me and my partner recently.

Some staff are wonderful but far too many are complacent and appear uncaring.