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Friendly and professional staff for my Arthroscopy

Posted By Sore knee

"Friendly and professional staff for my Arthroscopy"

About: Queen Margaret Hospital / Trauma & orthopaedics

(as the patient),

I went in for daycase surgery for an arthroscopy. The nurses and the trainee who was dealing with me pre op, could not have been more friendly and professional. 

During my recovery they could not have been more helpful taking my obs every 15 minutes at first for an hour then every 30. After my toast jam and 2 cups of coffee which were very much appreciated after not eating and drinking. 

Both pre and post op they made me feel calm and relaxed. 

One thing that I think could be improved is an updated surgery list should be on the ward asap 

I have the utmost respect for our NHS staff, it is a shame because I think they are underpaid and under resourced, whether it be NHS Scotland or NHS services in England, Ireland and Wales.

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Responses

Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife 6 years ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife

Submitted on 10/11/2017 at 16:38
Published on Care Opinion at 16:48

picture of Nola Cassidy


Dear Sore knee

Thank you for taking the time to post your feedback on Care Opinion, it is good to see that you were looked after by friendly professional staff, including our student nurse, we are proud of our positively learning environment. The care you received is patient centred and that is how it should be. Im glad you were also made to feel calm and relaxed during your stay.

Due to last minute changes it is not always possible to have an up to date theatre list but we aim to keep patients informed of any changes or delays.


Thank you for expressing your respect for the NHS, staff in all areas strive to provide effective and efficient services for all patients within the current financial climate. Positive feedback from patients is the driver behind their continued efforts to maintain this.

Once again thank you for your comments, I will share them with all the staff. Wishing you well in your recovery

kind regards

Nola

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