After a very professional and caring appointment we went to claim our travel costs.The rates had been cut by NHS Kernow which we were not informed of when claiming.We questioned the amount received and was told of the change and given the updated amounts.
When I again checked the form I found we had been assessed at the wrong engine/fuel level.
Returning to the office we were just in time for their lunch break.Why do all members of the payments office have to have their lunch break at the same time?What do the members of the public do whilst they are away at lunch?
Not good enough for a twenty four hour hospital.Have had many problems with this section in the past and thought that it had improved greatly in recent times.
How can you run an office efficiently when it shuts for lunch?
PS Outpatients department not listed on dropdown box?
"Travel claims procedures"
About: Royal Cornwall Hospital (Treliske) / Endocrinology Royal Cornwall Hospital (Treliske) Endocrinology TR1 3LJ
Posted via nhs.uk
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