Tried today to get an appointment for my son . I suspect he may have cellulitis. People cannot afford to keep ringing on days when appointments are available and then be held in a queue! Today even though I was in queue position 2 I waited ten minutes to get an receptionist! Sometimes I've been queue position 22 ridiculous!!!! I can't afford to do this on my phone. First question, is it an emergency ? How am I supposed to know I'm not a doctor and if I don't realise it's an emergency how dangerous might that be? No appointments til end of September unless I ring back on daily basis. How on earth can I afford to do that? Iif I'm at work and need to keep ringing, my employer won't allow that! This surgery used to be brilliant this has changed dramatically since new surgery was built and opened! And... still taking new patients when existing patients can't get a appointment. so cross I'm making a official complaint too. this is not the first time this has happened. I've even had the 111 emergency service ring for an emergency appointment for me when it was classed as an emergency by them and even they couldn't get me an appointment .
"Poor service!!!"
About: Highcroft Surgery Highcroft Surgery High Street, Arnold NG5 7BQ https://www.highcroftsurgery.co.uk/index.aspx
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