"Sadly disappointing and frightening..."
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted via nhs.uk
What I liked
The thoughtful care I received during my stay on A1
I was admitted to the Emergency Assessment unit following a GP referral.
The care I received from the majority nursing staff I was in contact with for the 2 days I was on the unit waiting for a bed can only be described as appalling
Whilst I can appreciate this is a busy ward, the lack of communication across the all areas was a definite factor to the poor care and incompetency I found during my stay .
There was a catalogue of incidents which gave me little confidence in my treatment, and left me frightened at a time when I was feeling very unwell and vulnerable .
Just to be kept a little informed on what was happening would have made a great deal of difference.Instead I was left feeling like an inconvenience at best , and invisible at worse.
My concern now is the thought that myself or any members of my family may ever have to be admitted to your hospital ,A worrying prospect.