I arrived in A&E at about 7.30 am and after being assessed by a doctor was sent to the SAU to await further investigation., I eventually ended up having a ct scan late in the evening before ending up in Ward 11. While I was there the quality of nursing was very good but although I could not appreciate any of it, I got the impression that the food on offer was not of any quality.. My main complaint concerns the discharge and aftercare. Having received the discharge papers soon after 10 am on Saturday morning a request was sent to the pharmacy for medication that I would take home with me.. My wife arrived shortly after 2.00pm at which time I was asked if I could wait in the day room because another patient was coming into my room.. I and my wife complained about the length of time it was taking to have a few pills brought up from the pharmacy. We eventually left the hospital at 3.00pm This is very poor management . Even worse is the fact that I had been told that I must have. a further x-ray within a week and it would be arranged,
I have just found out that I have been offered this on November 20th., that is not acceptable.
My impression is that it is not a shortage of staff that is the problem more one of organization and sensible working practices.It would also make sense to have a more caring view upon relatives and carers of patients.
"Started off ok but overall not too good"
About: Maidstone and Tunbridge Wells NHS Trust Maidstone and Tunbridge Wells NHS Trust Maidstone ME16 9QQ
Posted via nhs.uk
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