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"Contacting patients"

About: Royal Lancaster Infirmary / Ophthalmology

I was referred by optician to saturday ophthalmology clinic.

Apparently i Was telephoned on mobile but no message was left. I had run out of battery.

I rang the hospital at 1pm as i had not heard from you to be told the optician only gave my mobile number and i was not picking up when you rang me.

There was no effort to find an alternative number for me.

Yoy could have rung the optician or looked me up on lorenzo.

I have told the gp in future to give all phone numbers and tell us that clinics only run u til 1.30. If i knew that i would have rung rli earlier.

Feeling very uncomfortable and down now. Have been told it is possibly iritus which my husband has occassionally and i know can be very painful and can lead to permanent damage so i am waiting another 22 hours feeling very concerned.

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Responses

Response from Royal Lancaster Infirmary 6 years ago
Royal Lancaster Infirmary
Submitted on 28/11/2017 at 12:08
Published on nhs.uk on 29/11/2017 at 03:23


Hi there, we're sorry to hear that you have not have a good experience at the Royal Lancaster Infirmary. We would like to speak with you directly so that we can understand more and see how we could improve. To help us to do this, please contact our Patient Advice and Liaison Service on 01539 795497. Thank you, hope to hear from you soon.

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