"I expected to be treated with more..."

About: Helston Community Hospital

What I liked


What could be improved

more respect given to me

Anything else?

I visit this hospital every 12 weeks or so to have a supra-pubic catheter changed. In October I came away crying at how I had been treated and the unnecessary pain I had been put through.

I have had the catheter for 3 years and never experienced a change as bad as this before. The Sister changed it and "snatched" it out which made me cry out and then left me undressed TWICE while she took phone calls.

I felt like a slab of meat just lying on the bed

I did think about complaining but know that I have to go back again in 12 weeks so was scared to

I did expect more from a Sister

More about:

Story from nhs.uk


Response from Helston Community Hospital

On behalf of Peninsula Community Health (PCH), I would like to apologise of your experiences. I have been informed that member of staff has contacted you and I hope that this assures you and we have taken your concerns seriously.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful