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"Appalled"

About: Osler House Medical Centre

I attended the practice with my husband yesterday to see a GP following a trip to A&E earlier in the day after my husband suffered a neck injury. The A&E doctors were very helpful and advised my husband to get a follow up appointment with the GP for a referral to physio as there were concerns as to the extent of the injury and whether and MRI scan would be required following an inconclusive xray taken at the A&E department. We were thrilled to get a GP appointment on the same day, however, the doctor that we saw was very rude and refused to do the referral to physio and said we were "wasting time". They said they would consider the referral in 4 weeks time if my husband is still in pain and prescribed some very strong painkillers and gave no direction on how to take them. They didn't even examine my husband!! I cannot get over how rude and unprofessional this doctor was, needless to say I am considering contacting CQC and the GMC to report this doctor. My husband will definitely be moving to another GP practice!

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Responses

Response from Osler House Medical Centre 7 years ago
Osler House Medical Centre
Submitted on 14/07/2016 at 14:12
Published on nhs.uk on 02/11/2017 at 17:08


Dear Patient,

Many thanks for your comment, and I’m very sorry to hear that you and your husband had a bad experience when attending the practice yesterday. All of us here take patient care and quality of treatment very seriously, and our GPs take pride in being approachable and professional, so I’m very sorry to hear that we have fallen short of expectations.

We take all comments very seriously, and am sorry that you feel that you and your husband may wish to register elsewhere. I would be keen to discuss your concerns with yourself and your husband so we can fully understand what happened and why, and hopefully restore your faith in the practice.

Should you wish to discuss this at all then please don’t hesitate to contact the practice and ask for myself, and I will be more than happy to discuss with you.

Kind Regards

Ryan Woodfine

Practice Manager

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