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"I visited the Minor Injuries Clinic..."

About: Altrincham General Hospital

What could be improved

I visited the Minor Injuries Clinic yesterday afternoon and whilst the service I received from the nurses was fine the person on Reception had an appalling manner. When it was my turn to give my details their opening comment was 'What's your problem'. I found this very insensitive and upsetting, not what I would expect from anyone, no matter what their job is, but when you are not well anyway to be 'hit' by this comment is doubly thoughtless.

Story from nhs.uk

Responses

Response from Altrincham General Hospital

Many thanks for taking the time to post your comments regarding your experience at Altrincham Minor Injuries Clinic. We hope you can accept our sincere apologies that you feel your experience was a negative one.

Please be reassured that the appropriate manager has been contacted regarding your comments, who would like to reassure you that she has shared the comments and re set standards with all reception staff regarding the way patients are greeted, in line with Corporate Etiquette standards that Trafford Healthcare NHS Trust has in place.

Should you require support in taking this matter further, please contact the Patient Advice and Liaison Service (PALS) on 0161 746 2019 who will be happy to help you.

Kind regards

PALS Team

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