What could be improved
I visited the Minor Injuries Clinic yesterday afternoon and whilst the service I received from the nurses was fine the person on Reception had an appalling manner. When it was my turn to give my details their opening comment was 'What's your problem'. I found this very insensitive and upsetting, not what I would expect from anyone, no matter what their job is, but when you are not well anyway to be 'hit' by this comment is doubly thoughtless.
"I visited the Minor Injuries Clinic..."
About: Altrincham General Hospital Altrincham General Hospital Altrincham WA14 1PE
Posted via nhs.uk