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Excellent- 5 stars from me

Story from nhs.uk

"Excellent- 5 stars from me"

About: Whiston Hospital / Plastic surgery

I am currently on ward 3A. After what was an awgulnvisit to A&E on Friday night I was not looking forward to today. I must say though these two departments arecworlds apart. I have had surgery this morning to reattach the nerves and tendons in my hand following on from a fall through a glass door. What could have been a very traumatic time was not. The entire team on 3A, the plastic surgeon and the rest of the team in theatre really did make me feel at ease and were excellent throughout. I even felt the need to go and buy them a box off biscuits and card once I woke up to show them they arecappreciated. These teams are not only a credit to their departments but to the NHS. Well done guys, top marks 👍

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Responses

Response from Whiston Hospital 6 years ago
Whiston Hospital

Submitted on 02/11/2017 at 13:00
Published on nhs.uk at 14:31

Thank you for your comments. We are always pleased to receive positive feedback about your experience and our staff.

This recognises their hard work and dedication to ensure that you have a positive experience as a patient with us. Once again thank you for taking your time to inform us of your experience. We can assure you that your feedback has been sent to the Ward 3A Department so that your comments can be shared with the wider team.

We are sorry to hear that your experience of our Emergency Department was not to your expectations and we would like to assure you that your feedback and comments will be shared with the Emergency Department team to improve our patient experience and satisfaction in the future.

If you require any further information please contact the PALS department on 0151 430 1376

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