The different clinics are colour coded- nice idea but the text invitation doesn't say which one to go. So much for that.
The receptionist couldn't have been more offhand and uncommunicative- grumpy and unfriendly. I immediately felt unwelcome.
A smile doesn't cost anything does it? Come on cheer up!
The patient questionnaire asked for lots of details (eg. GP info- like are the results going to be sent to them?)- without being clear about why it was needed. I received a text while waiting for my turn confirming my appointment (weird but I note from other feedback here that's what they do!).
The nurse was really unclear about the (anal) swab procedure and there was nothing in the toilet to help (unless you happen to be female). It wouldn't take much to put up a poster?
A health concern I raised was just ignored so now I'm really not sure what to do. It was like- we'll do all the tests on you and that's what we do. There was no, oh okay maybe we need to get someone to have a look or even, you need to make an appointment to see a doctor/nurse here at another time.
You have to walk through the waiting room to get to the toilet carrying your swab bag- kind of awkward.
The treatment room was drab and down at heel- dirty walls, space where a mirror was once (but no longer- just screw holes and marks), cold and the door opened directly onto the waiting room (maybe put the patient chair away from the door?)
The only good thing about this place is that you can actually get an appointment.
"offhand and uncommunicative staff"
Posted via nhs.uk
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