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Friendly, reassuring, efficient and thorough

Posted By ggemm

"Friendly, reassuring, efficient and thorough"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency

(as a service user),

I went to A&E at Edinburgh Royal Infirmary in the early hours one morning as I thought that I had the symptoms of a minor heart attack. 

It turned out that I had had an anxiety attack, which I have never had before.  

The staff and their service was faultless. They were friendly, reassuring, efficient and thorough.  

I would like to say thank you to everyone who helped me, and how privileged we are to have such an outstanding service in the NHS. 

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Responses

Response from Sara Robinson, Consultant, Emergency Medicine, NHS Lothian 6 years ago
Sara Robinson
Consultant, Emergency Medicine,
NHS Lothian

Submitted on 02/11/2017 at 12:00
Published on Care Opinion at 13:35

Thank you so much for your lovely comments.

Patient feedback is really important to us and it is good to know that a difficult time for you was improved by the service provided by our team.

I'll make sure your kind words are shared with those that cared for you.

I hope you are feeling better now.

Best wishes,

Sara.

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