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I was taken by ambulance to Rotherham...

Story from nhs.uk

"I was taken by ambulance to Rotherham..."

About: Rotherham Hospital

What I liked

I was taken by ambulance to Rotherham hospital mid September after a bad fall. I was given an xray and told my arm was broken and the out of position they told me the bone would probably go back into line by itself, I was given no painkillers and told to go home and take paracetamol.

I was told to come back next day for another x ray and it was found my shoulder was smashed into 4 pieces as well as my arm badly broken.

I had to struggle home on the bus and hang around at home on my own in sheer agony for 10 days before an operation to put screws and a plate into my arm and shoulder.

I was admitted eventually to hospital Ward 2B,

The ward sister told me I was second on the surgery list ( this was at 12 noon) I was not operated on until 6pm that night. At 9pm I was taken to ward 2B and given nothing to eat or drink until I asked for something at 9.30 the next morning. 27 hours without food, yet given pain killers all night on an empty stomach.

At about 10.30 am I was told by the Staff nurse You are going home now.

Flabbergasted I got myself dressed and was escorted to my taxi,( No painkillers given).

My brother in law had to find a chemist open late at night as I was in agony.

I am very disgusted at the way I was treated, I have since heard so many bad stories about Rotherham hospital.

Just hope I never have to go there again.

S. Campbell.

What could be improved

Everything

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Responses

Response from Rotherham Hospital 13 years ago
Rotherham Hospital

Submitted on 26/10/2010 at 15:24
Published on nhs.uk on 27/10/2010 at 04:00

Dear S Campbell

We’re so sorry that you had such a distressing experience on one of our wards and fortunately you shared your name with us so we have already been able to review your care and would value the opportunity to meet with you as soon as possible – a member of Patient Services will be contacting you to offer this. We are happy to come to you if that is easiest but we would like to meet with you as this is absolutely not the standard of care that we aim to provide.

Our trauma theatre lists commence at 2pm so as you were 2nd on the list someone should have warned you that that could easily be past 6pm depending on the needs of the patient first on the list – the Ward Manager will be discussing this with the Sister who was in charge on that day. As we frequently have patients coming back from theatre after supper it is common practice for night staff to offer food and drink to these individuals so you should not have been left without and again the Ward Manager is going to raise this with the relevant night staff from that night and bring is up a the next ward meeting at the beginning of November. Whilst our records show that you were given other tablets to take home we absolutely apologise that the severity of your pain was not identified and proactively managed whilst you were on the ward.

Thank you for sharing your experience and once again, sorry for the distress we caused you. We will be in touch.

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