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Awful experience at royal free urologist

Story from nhs.uk

"Awful experience at royal free urologist"

About: Royal Free Hospital / Urology

I have been witted 5 months to see the urologist for my kidney stone they have missed up everything.

It's been awful experience after 5 months now I have been transfer to chase farm hospital

I don't know why they keep me waiting 5 months and went through pre assessment to operate in royal free after such long time waiting now I have been offered to see doctor at chase farm hospital.

What sham for royal free discussing experience

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Responses

Response from Royal Free Hospital 6 years ago
Royal Free Hospital

Submitted on 01/11/2017 at 11:02
Published on nhs.uk at 11:31

Hello

Thank you for taking time to leave a review; I am sorry that it was necessary to leave as your experience has been so poor.

I cannot from your description understand what has happened, however, if you could please contact Sebastian at sebastien.pumfrey@nhs.net who is a really helpful member of staff and he will be able to get to the bottom of what is going on to ensure you know what is happening.

Kind Regards

Richard

Richard Chester - deputy director of patient experience

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