"I was seen 5 minutes after arriving and..."
About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
Posted via nhs.uk
What I liked
I was seen 5 minutes after arriving and the sonographer was welcoming
What could be improved
As you walk into the Peartree clinic the main reception desk is supervised by the unfriendliest receptionist ever! She doesn't smile, acknowledge you're there or even look at you when she's talking to you. The other desk for letting the receptionist know your here for a scan was ok but I was very angry when I wasn't given a choice for another appointment. I have to come back for my 20 week anomaly scan and the receptionist wouldn't even check another day so I could find a more suitable time to come in.
Staff are very disinterested, I know they must see the same thing day in and day out working in antenatal care but there are many anxious first time mums that need reassurance and a friendly face on reception. I had my first antenatal appointment at Herford County hospital and would probably enjoy travelling half an hour to go there for my appointments than go to the QEII (even though it's 5 minutes to where I live) to be greeted by disinterested antenatal reception staff.