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My appointment was cut short

Posted By Doh

"My appointment was cut short"

About: South West London And St George's Mental Health NHS Trust / Adult mental health

(as a service user),

Appointment to see my care co-ordinator at the cmht, they had a room for us to go into but found that someone was in there. They said they won't be long but I was quite annoyed as I wasn't feeling great and needed to speak in private.

They told me that they had booked the room but sometimes appointments go over. It wasn't good enough. They then had to find another room, turned out that the other person was in that room for half an hour longer than they should have been and because they had taken up so much time my appointment was cut short due to my care coordinator having another appointment.

There always seems to be problems with rooms in Harward and I feel some of the receptionists have not shown much compassion in a mental health setting.

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Responses

Response from Farai Addy, Engagement and Experience Co-ordinator, South West London and St George's Mental Health NHS Trust 6 years ago
Farai Addy
Engagement and Experience Co-ordinator,
South West London and St George's Mental Health NHS Trust

Submitted on 01/11/2017 at 16:23
Published on Care Opinion at 16:27

Dear Doh

My name is Farai and I am the Experience and Engagement Officer for the Trust.

I am sorry to hear of your experience with the CMHT, this sounds like it has been very stressful for you and for that I would like to apologise for the poor service.

I will pass your comments onto the relevant managers, so your comments can be addressed.

If you would like to speak to the Experience Team about making a formal complaint, please contact us on either:

020 3513 6150 or our email complaintsmanager@swlstg-tr.nhs.uk.

Many thanks

Farai

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Doh (a service user)

Dear Farai, my issue wasn't with the cmht but with the reception staff and the other people using the room.

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