"My most recent repeat prescription request"

I sent my repeat request by computer approximately a week ago.

I phoned the next day to see if it had been received.

I was told by the receptionist that it was not immediately apparent.

The receptionist asked what was on my current request and I confirmed what was on the previous month would be fine.

The receptionist agreed so I thanked them and said good bye.

Today 30/4/17

I went to collect it.

I did not immediately put any money in the car park outside the surgery as I expected to be straight out in a couple of minutes;

My prescription could not be found.

After waiting a short time without any results I asked if I should go and put some money in the car park machine.

I was advised to put in a 'little'.

The least the machine will take for payment of a ticket is ' One Pound ' This I did.

Now this is a walk-in-centre and they cannot know the number of patients or symptomatic list they will have to cope with but there are things that can be done to prevent this type of error occurring.

I am not a walk-in-patient but I am registered there and try not bother them with anything but my prescription because they are obviously unable to cope with the demands placed upon them at present.

This type of error is one that can be identified and corrected matching requests to hard copy print outs

I was given numerous excuses and My One Pound was running out.

They had, had my prescription for a week and it could conceivably cost me a parking fine of Thirty Pounds

and I had initially been told I wouldn't be kept long.

Possibly Thirty Pounds Long!!

A person came into the waiting room.

I asked if they were the doctor on duty which they confirmed.

I told the doctor my prescription which I had submitted a week before was not ready and this through no fault of mine .

The doctor said they were not at fault either. So I thought pertinent to remind the doctor that they were representing the surgery at this moment in time.

I said that I was required to give 48 hours notice which I had.

The doctor told me; their time for signing prescriptions was 1550hours or ten to four pm and the doctor would not sign it before. It was approximately 1400hrs then.

I let the doctor know that I would be seeking your opinion?

I also asked how much more money I should put in the parking machine..

My hour was up.

Eventually I was given an assurance the doctor would sign it after the next patient .

This was not an isolated occurrence..

Perhaps when there is only one doctor on duty it might be prudent to have a nurse in attendance to triage patients who wallk-in so that they do not become an emergencies while they are waiting.

Just a suggestion.