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Care Opinion

Treated like a person not just a number on the list

Posted By Mrs wilfred

"Treated like a person not just a number on the list"

About: County Hospital Louth / General surgery

(as a service user),

I went to Fotherby ward for key hole surgery for gall bladder removal. I was quite anxious- however all the staff I encountered put me at ease. The procedure was explained fully, I was kept at ease with very caring, professional and knowledgable staff. All were a credit to the team at Louth hospital. I was treated like a person not just a number on the list

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Responses

Response from Annetta Fisher, sister, Fotherby Ward, United Lincolnshire Hospitals NHS TrustCounty Hospital Louth 6 years ago
Annetta Fisher
sister, Fotherby Ward,
United Lincolnshire Hospitals NHS TrustCounty Hospital Louth

Submitted on 30/10/2017 at 10:15
Published on Care Opinion at 11:15

Dear Mrs Wilfred,

Thank you so much for your feedback which I will share with my team.

I am sorry you had to have the surgery but pleased that we were able to offer you the care and respect all of our patients deserve.

We hope you are making a speedy recovery and please don’t hesitate to give us a call if there is anything we can help you with.

Annetta Fisher

Sister - Fotherby Ward

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