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A quiet A&E department, poor service. no excuse.

Story from nhs.uk

"A quiet A&E department, poor service. no excuse."

About: Macclesfield District General Hospital / Accident and emergency

After an RTA taken into this A&E dept, Paramedics wonderful.

C spine cleared, x ray dept staff good. However, discharged at midnight, concussed on my own,miles away from home, no follow up advice. Whiplash injury, no analgesia and no follow up advice, despite all the nursing staff sitting at the desk talking, not good enough.

Ceilings full of cobwebs

Improvement needed.

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Responses

Response from Macclesfield District General Hospital 6 years ago
Macclesfield District General Hospital

Submitted on 05/12/2017 at 11:42
Published on nhs.uk at 13:31

We were very disappointed and sorry to read your comments. Please contact the Customer Care Team to discuss this matter further and they will be more than happy to assist you. They can be contacted on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net.

The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.

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