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"All the staff there are very friendly"

About: Crosshouse Hospital / Cardiology

(as the patient),

About four weeks ago I had a fall, having been fitted with a pacemaker I was concerned that the fall may have affected it so was anxious to speak to someone. I phoned the cardiac physiology clinic, they accommodated an appointment for me later the same day when I was seen by Alison. 

Alison was very efficient, very reassuring and having conducted some tests let me know that she would be contacting my GP both about  my fall and my concerns and also the rest results. She stressed that the GP would contact me but if they had not done so by the following Monday I was to call her so that she could follow up with my GP. My GP did contact me and again reassured me with the test results. 

I also attend the Warfarin clinic each month for a blood test to check the warfarin levels are within the correct range. all the staff there are very friendly and run a very efficient clinic. Lovely people.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 31/10/2017 at 09:27
Published on Care Opinion at 14:21


picture of Eunice Goodwin

Dear pyxiswz56,

I am sorry you had a we fall but great to hear your care seems to have went smoothly, like a well oiled clock. Thank you for letting us know how this all went. I will be delighted to pass this to the team and Alison. they will be happy to hear your lovely feedback I am sure.

I hope you are fully recovered now,

best wishes,

Eunice

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