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Wrong date for appointment

Posted By Mand43pink

"Wrong date for appointment"

About: County Hospital Louth / Trauma and orthopaedics

(as the patient),

That I was called forward for an appointment a week too early after I had rang the same day and checked so my husband had to take the afternoon off work and we had a wasted 52 mile journey

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Responses

Response from Janice Seward, Sister, Outpatients, United Lincolnshire Hospitals NHS Trust 6 years ago
Janice Seward
Sister, Outpatients,
United Lincolnshire Hospitals NHS Trust

Submitted on 30/10/2017 at 09:14
Published on Care Opinion at 09:22

Dear Mand43pink,

Thank you for bringing this to my attention.

Please accept my apologies for the obvious inconvenience you and your husband have experienced as a result of our error.

Whilst I think that this was an honest mistake, (the team wouldn't deliberately give our patients wrong information), I will remind them of the need to double-check any information before they pass it on.

If you would like me to investigate this matter further, please contact our PALS team on 01522 707071 with your details.

Thank you once again for getting in touch.

Jan Seward,

Sister - Outpatients

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Mand43pink (the patient)

Thank you for your feedback

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