This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Overall good experience.. Mostly

Story from nhs.uk

"Overall good experience.. Mostly"

About: Hull Royal Infirmary / Ophthalmology

We have been visiting the Hospital regular for the last 4 years since my son lost his sight in one of his eyes in an accident .

In the past we have had issues with how we have been spoken to and felt doctors not always child friendly , however I must point out this is not all the doctors and we have had some brilliant care .

We have sat and waited hours for our appointments but this became the Norm .......

Overall we have had mostly good service however recently feel like we have been let down by the waiting list procedure and we are very disappointed .

Nurses very helpful and Friendly .

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Hull Royal Infirmary 6 years ago
Hull Royal Infirmary

Submitted on 27/10/2017 at 10:27
Published on nhs.uk at 14:33

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience in the Eye Hospital.

We will ensure your comments are shared with the team.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) who will be able to take further details and advise accordingly.

The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: pals@hey.nhs.uk

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k