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"Not as helpful as one would hope"

About: Royal Free Hospital / Accident and emergency

I had a bad fall at my climbing gym, who called an ambulance. After arriving at the Royal Free A&E, all seemed to be going well, my pain was being managed by the excellent paramedics whilst we waited (they suspected an ankle fracture)

When it was my turn to be admitted and assessed, all proceeded slowly, but logically. I had X-rays taken. Once it was established that I had no broken bones, I was ushered into a wheel chair and into the waiting area to be seen by a doctor.

Nearly 5 hours later (around 2am (my fall happened around 5pm the previous day), a doctor finally saw me, reiterated I had no broken bones, told me to rest, ice and elevate ( no compression?) gave me crutches and discharged me.

My issue isn’t necessarily the ridiculously long waiting time, but the fact that I wasn’t told how I should care for my ankle or things to watch out for. A week later, and I still can’t walk, my pain isn’t diminished and I’m left confused wondering if I’m doing something wrong.

I don’t know if I should be seeing another doctor or physio as I wasn’t advised anything about caring for my injury/recovery.

I am reluctant to go back due to this hap hazard service, but may have no choice due to doctors appointments being full and flying soon.

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Responses

Response from Royal Free Hospital 6 years ago
Royal Free Hospital
Submitted on 23/10/2017 at 11:10
Published on nhs.uk at 11:59


Dear Christina

Thank you for contacting us through NHS Choices; I am sorry to hear of your fall and that the ankle had not improved at the time you wrote the review.

You should have been given information about how to manage your ankle, what to look out for etc. and I am unsure why this did not happen and can only apologise.

In light of you flying please do get it checked out, there is an urgent care centre at he Royal Free who will be able to look at it for you, their entrance is next the Emergency Dept.

I will contact the Emergency Dept. as well to find out what went wrong with ensuring you left with the information you needed.

Kind Regards

Richard

Richard Chester - deputy director

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