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Shocking!!

Story from nhs.uk

"Shocking!!"

About: Leicester Royal Infirmary / Ear, Nose and Throat

Went for my pre op and was told operation would be within 2 - 3 weeks max, no letter received within a week like the nurses advised, called up booking line - cut off 8 times and then switch board apologised and sent email and gave me direct number - cut off 2 more times - got through eventually and was told nope you were misinformed and it would be 4 months till operation.

got a call today asking to call urgently - guess what closed and don't answer!!!

disgraceful!!!

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Responses

Response from University Hospitals of Leicester NHS Trust 6 years ago
University Hospitals of Leicester NHS Trust

Submitted on 27/10/2017 at 12:21
Published on Care Opinion at 12:31

Dear Reviewer,

Thank you for taking the time to post your feedback.

We're really sorry and disappointed to hear about the lack of communication and the difficulty you experienced trying to get through to the ENT Department. We completely understand how frustrating this must have been and we would like to try and resolve this for you. If you are happy to do so, please email: communications@uhl-tr.nhs.uk with your name, address, DOB and hospital number and we will pass this on to the General Manager to investigate further.

Once again we apologise for the inconvenience caused and hope we can resolve this for you.

Kind regards

Communications Team

Leicester's Hospitals

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