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"Early morning wake up"

About: Stoke Mandeville Hospital / Trauma and orthopaedics

(as a service user),

I was a patient in ward 1 at Stoke Mandeville and the only complaint I have is about being woken up at such an early hour. Every day between 5 & 6 am we woken up by staff wanting to do blood pressure and offer hot drinks. Some nights I only had a few hours sleep and I thought rest was good for you obviously not in hospital. When I asked why I was told by a staff nurse that they were always short staffed and the night staff had to do some of the day staff jobs,

On the plus side the staff were great especially a few on nights who were always happy and seemed to love their work, unfortunately they were only on a few nights a week.

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Responses

Response from Julia Phelan, Complaints Manager, Buckinghamshire Healthcare NHS Trust 6 years ago
Julia Phelan
Complaints Manager,
Buckinghamshire Healthcare NHS Trust
Submitted on 26/10/2017 at 13:42
Published on Care Opinion at 16:22


Dear Tomstop

Thank you for posting your feedback regarding your inpatient experience on Ward 1 at Stoke Mandeville Hospital.

I am very pleased to hear that you felt the staff on the Ward were great, and your only complaint is that you were woken up every day between 5am and 6am.

I understand that staying in hospital should be a restful time, and I am sorry to learn that you only managed to get a few hours sleep on some nights.

I will ensure your comments are passed on to the ward staff for their attention.

I hope you are now recovering well at home.
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