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Rude Receptionist

Story from nhs.uk

"Rude Receptionist"

About: Norwich Community Hospital

On our arrival we went to reception but the wrong one so the receptionist kindly guided us to the correct one, when we got to this one both staff members were on the phone but I saw a "self check in screens" so I started to do this and the receptionist said what you doing you don't need to check in in a rude manor and pointed to round the corner to follow! It clearly said on my letter I received through that needed to report to reception for my arrival! Their Customer service needs improving and people skills!

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Responses

Response from Norwich Community Hospital 6 years ago
Norwich Community Hospital

Submitted on 19/10/2017 at 14:51
Published on nhs.uk at 19:32

Hello

Thank you for posting your comment about your experience when you arrived at Reception at Norwich Community Hospital. We are sorry to learn that this was not good and in fact rude and should not be the case. I will ensure that this is highlighted to the manager to follow up. Thank you for bringing this to our attention.

kind regards

Christine Little, Patient Experience Lead, Norfolk Community Health and Care NHS Trust

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