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Could be better

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"Could be better"

About: Robin Lane Health and Wellbeing Centre

I don't like how the receptionists ask in front of people in the queue why I want to see a doctor. It should be private.

We had a terrible experience when our daughter developed an eating disorder because our doctor thought it was a phase. It took a lot of work on my part to get a referral to CAMHS. This should have been straight away. As it turned out our daughter has anorexia and we could have had treatment much quicker if the doctor knew more about it and was able to refer to CAMHS straight away. I think doctors need more training in eating disorders and also the signs to look for in autism in girls. Our daughter wasn't diagnosed with autism even by CAMHS. It is common for girls not to be diagnosed until adolescence. Doctors need more understanding of this condition. Also taking menopausal women more seriously with certain conditions and not just offering HRT would be an improvement.

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Responses

Response from Robin Lane Health and Wellbeing Centre 7 years ago
Robin Lane Health and Wellbeing Centre

Submitted on 17/02/2017 at 15:03
Published on nhs.uk on 19/10/2017 at 10:34

Hello and thank you for providing valuable feedback about your experiences of the Practice and I'm really sorry to hear this has been negative.

The receptionists should not ask you what the problem is which you are attending for. I apologise completely if this is the case and would welcome further information about this from you if you wish to contact me directly on Florence.applegate@nhs.net. For the walk in service use a form to ask patients the problem, and this is because the walk in clinicians triage patients. This is via a paper form to ensure patient privacy, rather than verbally asking you. Furthermore, patients can decline to give a reason or write 'personal'.

In regards to potential areas of training/increasing awareness for clinical staff; I will pass this onto the partners.

Kind regards

Florence Applegate

Practice Manager

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