"Terrible customer service - poor service"

First of all, you can never get an appointment, NEVER. You have to wait up to 3 weeks before an appointment with a doctor ( the only doctor worth seeing at the surgery)

I called Monday at 1pm, 10 past 1 i got through and all appointments had gone.

I then called the Tuesday morning at 7am, all appointments gone - call back at 1pm. I then called back at 1pm, and not to any surprise- all appointments were gone. Even after explaining to the staff that I had just been to my dermatology appointment at street lane who had give me an advise note for the doctor, they still refused to see me. They advised I went to see a doctor at something called Shakespeare- they told me during this conversation i would not be able to see a doctor there today at all and would have to ring Wednesday at 7am ( this would of been fine, if i had not tried for 2 days prior to this) When asking for Shakespeare number, they told me they didn't have this to provide me with and their words ".if your that unwell go to a&e) I then asked to speak to the practise manager, which they told me was unavailable (coincidence?)

The service is appalling from start to finish, absolutely disgusting. I have been registered for over 25 years at this surgery and over the past 5 years its been no help to me what so ever. This is not the first occasion I have been refused to be seen either. I had the same problem with my 4 year old and had to move her to a different doctors, where she was then given the attention she needed. The last straw for me was yesterday, and I have now moved to Armley Medical Center, and got my self an appointment straight away today. The difference in customer service has already been shown, and that's before I have attended my appointment at my new Doctors today. Such a shame after 25 years I have had to move, but the service is disgusting and been told to go to a & e with a bad chest is beyond a joke. I feel for the elderly that are registered here, if they were unable to get an appointment and told to go to "Shakespeare" instead but they couldn't give them a number- what risks could this lead to them not been seen. Beyond belief this is the kind of service I have received.

I would be happy for anyone to call me to discuss this review further as the list is endless as to what I have to say regarding my full conversation this week on the phone.

I would NOT recommend Manor Park surgery to anyone. EVER.