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Amazing service

Story from nhs.uk

"Amazing service"

About: Pinderfields General Hospital / Maternity care

I was very apprehensive about the whole birth of my daughter as had a few complications through pregnancy which meant I needed frequent scans and frequent consultant reviews. Every antenatal appointment I attended I was made to feel at ease and involved in the decision making process. It was safer to be induced - again another situation I was anxious about but the staff were amazing-nothing was too much trouble, I was kept well informed and involved and couldn't fault them at all. The staff on the delivery suite were fantastic. Attentive, approachable and supportive. Making a very worrying and foreign situation for me an amazing and wonderful experience and for this I can't praise or thank them enough

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Responses

Response from Pinderfields General Hospital 6 years ago
Pinderfields General Hospital

Submitted on 18/10/2017 at 17:20
Published on nhs.uk on 20/10/2017 at 04:18

Congratulations on the birth of your baby daughter and thank you for taking the time to post your comments (even with a newborn!).

It is encouraging to read the support you have received throughout the whole of your pregnancy.

I am pleased to hear that staff kept you informed throughout the progress and as a result, you felt fully involved in any decision making regarding your care.

I will pass on your lovely comments to all of the staff involved.

They will be thrilled to read of your comments and in particular what a huge impact the care and treatment they provided had on your overall experience.

Thank you again and I wish you and your new baby daughter well for the future.

Kind regards

Clare Blackburn

(Complaints & PALS Improvement Lead)

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