"Eye Clinic appointments"

My mother, who is aged 89, has received excellent care over a number of years at both Scarborough and Bridlington eye clinics.

Sadly, a couple of weeks ago she fell and broke her wrist.

Unfortunately the hospital has now double booked her. There is a follow up appointment at the fracture clinic in Scarborough on 26th October but unfortunately the system did not show she already had an appointment on the same day, at almost the same time, at the Eye Clinic at Bridlington. I have tried numerous times over the last couple of working days to contact the eye clinic but can only leave a message.

The main hospital number rings endlessly without anyone answering.

I have contacted the appointment line twice who were also unable to contact the clinic.

Their option was to send an email to the eye clinic asking them to contact me so I feel no further forward as I don't know when they are likely to contact me.

I have also contacted PALS but again was greeted with an answer phone message stating their aim was to get back to me within 2 working days,

We are all aware of how much DNAs cost the health service, it seems obvious to me that these would decrease substantially if people could make contact with the relevant departments.

Additionally, on completing the remainder of this form Section 4 in particular does not give sufficient options in regard to the situation outlined above.