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NHS Audiology dept displays private...

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"NHS Audiology dept displays private..."

About: Stepping Hill Hospital

I recently visited the Audiology Dept where I have received respectful & informed professional NHS care for my hearing loss for the past 10 years. However, I was shocked to see that the department was obliged to display an advertisement & leaflets by a private hearing aid supplier !!

I think it is outrageous that the Trust allows such private medicine advertising on their premises & would counsel anyone seeing this advert to understand that most hearing losses can be adequately & satisfactorily improved by the advice & NHS hearing aids which the Audiology Dept. staff provides free of charge to eligible people.

However, the private supplier may be able to give advice on & sell audio enhancing accessories & equipment which may not be available from the Audiology Dept in the hospital.

I consider the question regarding same-sex accommodation in this review totally irrelevant in this context, so decline to answer it.

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Responses

Response from Stepping Hill Hospital 6 years ago
Stepping Hill Hospital

Submitted on 21/12/2017 at 14:44
Published on nhs.uk at 15:32

Thank you for your positive feedback regarding the staff who cared for you in the Audiology department. With regard to your concern about private advertising, the Surgical Director advises that a contract was agreed with the Trust which allowed the company to advertise on the hospital site but this has now ended. Therefore all leaflets and posters have now been removed from the site and within the Audiology department.

Complaints & PALS Team Lead

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