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"Laparoscopic cholecystectomy"

About: Southmead Hospital / General surgery

I had gallbladder surgery 3 days ago. I was asked to arrive at 11 am and was surprised to find out after sitting there until 1pm that my surgery wasn't going to be until 3pm ish,(this is actually my only gripe about the whole day, I could of gone in at 1pm which also meant i could of had breakfast as I had to have it before 6am as due in at 11).

The nurse assigned to me was lovely and really put me at ease with a few hugs as I was anxious due to never having surgery before, they were so friendly and caring and ensured I was well looked after throughout my short stay, the room I was in before and after was very clean, bright, warm and comfortable.

Both surgeons and the anaesthetist popped into my room at the start to discuss the procedure and potential problems that could possibly occur (which I'm glad to say they didnt) I finally went down to theatre at 3 and was back in the room at 4.30.

After the operation the surgeon visited me again to let me know all had run smoothly but they had seen a small stone on the scan which they did while i was having my gallbladder removed, they said they think the stone may find its own way out but they would arrange an MRCP for me just in case i need another small procedure to remove it and the appointment for the MRCP arrived yesterday 2 days after my op! Hows that for service!

I didn't feel rushed or any pressure to leave even though i was the last patient there, my nurse made me cups of tea and made sure I felt well enough to go before I did and I was walking out of the ward at 7.15.

All in all I had a very positive experience and was given excellent care which was all down to the team who looked after me so my sincere thanks go out to you all on Gate 20,level 2.

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Responses

Response from Southmead Hospital 6 years ago
Southmead Hospital
Submitted on 13/10/2017 at 13:04
Published on nhs.uk at 17:36


Dear Lulu,

Thank you for very kind comments relating to care you received, when you were admitted for your surgery at Southmead Hospital, which has been shared with the staff concerned.

I am sorry that there was a little wait before you were taken through for surgery, and that you felt that you had been asked to attend a little early in the day.

The reason for calling patients in for surgery at 11 when their procedure is not going to take place until the afternoon, is in case there is a change in the running order of the theatre list, as it may be that you could have been called to be taken through to theatre before 1 p.m.

I am sorry that this took away some of the positive experience you had.

It was good to know that your surgery went well, and that you have already received an appointment for your MRCP.

Wishing you a continuing good recovery, with all best wishes, Sue Needs, Deputy Advice & Complaints Team Manager.

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