"Lack of professionalism"

Waiting for 8h. 5hseen by 2 doctors and 3h for a blood test result. Was the worse experience I ever had. I am working as a nurse on A&E departament but I never had this experience in my life. The nurse who had a simple job only to do a venopuncture and take one little bottle of blood than from this procedure. When they started the venopuncture procedure didn’t disinfect the area. Once they finished the procedure instead of gauze they put an alcohol wipe ( stings like hell). If I asked them to put something else because is stinging they put a piece of paper sheet where my shoes were there only few moments ago for abdominal examination. No empathy and no professionalism at all. Very disappointed. What CQC will do regarding this lack of professionalism? What infection prevention will do? This is unacceptable for this kind of work. We are working with people not with metal or plastic piece.