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Amazing Compassion and Care

Story from nhs.uk

"Amazing Compassion and Care"

About: Basildon University Hospital / Breast surgery

I had a referral and I was very anxious.

The staff there could not have been nicer.

They were very receptive to how I was feeling and I was dealt with a friendly manner.

The mammogram person was amazing, went to great lengths to explain the process and explain the mammogram picture afterwards.

The ultrasound person was also amazing.

They took the time to explain what was going on, and why I was having the scan done as I was not expecting to have that too.

Again they talked through the results with me and was so compassionate.

Whilst I hated being there because I feared the outcome, it could have not been a calmer and more relaxed and friendly environment.

The consultant was great, again explaining so that I could understand the days events.

I left feeling relieved and with the relief that I would be checked on a regular basis moving forward.

A massive thank you to all involved.

You were an amazing team.

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Responses

Response from Basildon University Hospital 6 years ago
Basildon University Hospital

Submitted on 12/10/2017 at 13:27
Published on nhs.uk at 14:32

We are always pleased when patients take the time to comment on their experience at Basildon Hospital and were glad to hear that you were pleased that the care and treatment you received in the Breast Unit.

Your kind words have been forwarded to the senior team to share with staff involved in your care.

May we take this opportunity to thank you for your feedback and to wish you all the very best for your future good health.

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