This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

No communication from the department

Posted By monkey man

"No communication from the department"

About: Blackpool Victoria Hospital / General surgery

(as a service user),

Over the last 4 years, I have twice been referred by my GP surgery to a "Hernia specialist", both times he suggested a support rather than a operation, & both times referred me to BVH for an assessment.

On both occasions I did not received any communication from the department, although letters were sent to my GP, stating I had not attended my appointments as arranged.

I have checked the correct address & contact details were held, and I am still waiting my assessment. I think it is unreasonable that I have to endure discomfort , then go to the back of the queue when nothing is resolved.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 6 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 06/10/2017 at 10:15
Published on Care Opinion at 11:15

picture of Eleanor Walsh

Thank you for taking the time to tell me about your experience when coming into contact with our services. I am sorry that from the information you have provided we have not been able to meet your expectations. Unfortunately I am unable to provide you with a direct response or access your contact details.

If you feel it appropriate and so that we can get further details about what has happened and ensure that your concerns are fully investigated, and so that we can provide you with a response please can you contact our Patient Relations team directly on:

patient.relations@bfwhospitals.nhs.uk

Thank you once more

Andrew

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k