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I was incredibly impressed with all the staff

Posted By Pilch

"I was incredibly impressed with all the staff"

About: Heartlands Hospital / Gastroenterology

(as the patient),

I was incredibly impressed with all the staff, the procedures and the information leaflets I received. Staff were polite, emphatic, sensitive, calm, well ordered and professional at all times. The whole procedure was so relaxed and efficient. 100% value.

Thank you to all

Tried to send this evaluation to heart of england but it bounced bak hope this gets through

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Responses

Response from Heartlands Hospital 6 years ago
Heartlands Hospital

Submitted on 13/12/2017 at 10:55
Published on nhs.uk at 11:32

Dear Patient.

Please accept my apologies for the delay in responding to your posting.

Thank you for taking the time to post your comments regarding the care and treatment you received at Heartlands Hospital.

I am pleased to read you were impressed with all the staff and that you have a good patient experience.

If you would be willing to provide me with your name, address and date of birth, I will be more than happy to forward your posting to the relevant senior management team, as I note you experienced difficulties sending your initial posting.

You can do this by contacting a member of the Patient Services Team on 0121 424 0808 or you can email your posting to bhs-tr.Complaints-ConcernsandCompliments@nhs.net.

Can I please ask if you do contact our team, that you kindly advise the member of staff that you are responding to your Care Opinion Posting.

Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us.

Best wishes

Miss J. Langham

Patient Services Officer

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