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why hasn't more been done to stop this confusion?

Posted By jwren

"why hasn't more been done to stop this confusion?"

About: Stoke Mandeville Hospital / Ophthalmology

(as the patient),

Arrived 15 minutes before appt. Booked in at reception and was told to take a seat. After 45 minutes hadn't been called so enquired and was told that I should have been on Floor 2! I was really cross and embarrassed as it looked like I hadn't turned up for my appt. I apologised profusely to the nurse and consultant who were very nice about it and said it wasn't the first time. If this is the case why hasn't more been done to stop this confusion?

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Responses

Response from Buckinghamshire Healthcare NHS Trust 6 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 02/10/2017 at 09:07
Published on Care Opinion at 10:37

Dear jwren,

Thank you for your feedback.

I am very sorry to learn that you experienced this confusion regarding where to wait for your ophthalmology appointment. I can understand how frustrating this must have been for you, especially as waiting for an appointment can sometimes be an anxious time.

Buckinghamshire Healthcare NHS Trust (BHT) appreciates that feedback from patients and relatives is invaluable in helping us shape how we work in the future.

If you are happy to share more detail about your specific experience with us, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk

I will pass your anonymous feedback on to the Service Manager for immediate attention and action in clinic.

Kind regards

BHT PALS Team

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