"I would like to say a big THANK YOU"

About: North Ayrshire Council - Three Towns, North Coast and Arran

(as a service user),

I had recently had a O. T out for a assessment as after 3 strokes since 2013 I have had problems with the full of my right hand side. It has left me completely numb and with reduced mobility. Along with that I have Fibro again this brings a lot of problems on its own, I am having difficulty with my toilet needs and at times need help from my daughter which along is a bit embarrassing for both of us.

So I contacted the O. T to see if they were any help or advice I could get. I was sent out a lady Called Jeanette. She was so lovely I felt at ease straight away, Jeanette then advised me there was a thing called Eco Bida. I then received a call from her saying they were coming out to show me this. Again the gentleman that came with Jeanette was lovely. I was the advised that this would then go to the finance meeting to see if it would be passed for me to get.

I received a letter recently September saying that it was approved and I am know waiting on the appointment for it being installed.

I would like to say a big THANK YOU to Jeanette for all her help as without her I would never have got this. This along with her is giving me a big bit of independence back. And in my opinion these people do not get enough credit for the help they give people like myself. I know they can't help everyone but I am very grateful for the help Jeanette has given me.

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Responses

Response from Annie Weir, Senior Engagement & Project Manager, North Ayrshire Council

picture of Annie Weir

Dear Disneyaddict,

Thanks for letting us know about your experience of support from our OT service. I'm so glad Janette was able to help you with your needs and help you promote your independence.

It's great for our staff to hear they have done a good job - so thanks for taking the time to let us know

Annie

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