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"a visit to A and E"

About: Victoria Hospital / Admissions Unit 2 (Emergency Surgical)

(as a service user),

From my experiance, I found the unit poorly managed. A patient required a larger pouch for a prolapse. Instead was admitted to admission unit. Prepared as if for theatre. Spent all night and most of the day there to be advised that as they could not get hold of the facility to deal with the situation it was to be left on hold a letter would be sent.

As this was a needed surgical procedure the larger pouches were found and ordered which was the expectation and purpose of the visit. The person now deals with a situation I am not with. 

Also brownie points earned by finding a situation manageable although difficult. this person has been left with the daily task of dealing with this large task to me a patient should decide as to whether the task is for them

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Responses

Response from Gillian Malone, Head of Nursing, Emergency Care, NHS Fife 6 years ago
Gillian Malone
Head of Nursing, Emergency Care,
NHS Fife
Submitted on 09/10/2017 at 10:15
Published on Care Opinion at 11:57


picture of Gillian Malone

Dear Concerned Person

Thank you for taking the time to provide us with your feedback. I am sorry to learn you feel the care provided did not meet your expectations and I would like to understand this more.

If you could provide your contact details I would be more than happy to contact you or if you would prefer to call me on 01592 729950 to discuss your concerns further I would appreciate the opportunity to do so, I am on shift until 19:30hr today and again from 09:30hr until 14:00hr tomorrow. Thereafter you could speak with a Charge Nurse 07:00hr - 1930hr on 01592 729050.

Once again apologies for the concern caused,

Your sincerely

Gillian

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