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The staff kept us in the loop

Posted By Stuee

"The staff kept us in the loop"

About: Queen Elizabeth University Hospital Glasgow / Elderly Medicine (Wards 51, 52, 54,55, 57, 8a & 2a)

(as a relative),

My father was admitted after a fall. After tests it was discovered he had a urinary tract infection which was treated with IV antibiotics.

As a result of being alone my mother got a bit confused and was also admitted and given an 'MOT' to check she was ok to be at home alone.

I live down south and my sister lives in Spain so we weren't able to visit as much as we would have liked.

The staff on wards 55 and 42 kept us in the loop. We found them to be friendly, highly committed and compassionate to the patients' needs.

I feel totally happy that my parents received the best care possible under very trying conditions for the staff.

I was able to speak to the doctors on several occasions to find out what the future plans were for the way forward.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 29/09/2017 at 09:24
Published on Care Opinion at 09:25

picture of Nicole McInally

Dear Stuee

Thank you for taking the time to post on Care Opinion.

I am sorry to read that your Father and Mother both had to be admitted to hospital. I understand that this would have been a worrying time for you and your Sister, especially when you are unable to visit as much as you like.

It is lovely to read that you found the staff ‘friendly, highly committed and compassionate to patient’s needs’. I am sure that being able to talk to the doctors on several occasions provided you with some reassurance regarding what would happen next.

We really appreciate when relatives take the time to provide positive feedback and I will make sure that we share your post with the staff.

Best wishes

Nicole

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 29/09/2017 at 09:54
Published on Care Opinion at 10:06

picture of Nicole McInally

Dear Stuee

Many thanks for your kind words regarding the staff. I will make sure that we share your post with the staff in the wards.

Please pass on my best wishes to your Father and Mother.

Regards

Arwel Williams - General Manager - Older People

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