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What a difference this made to us at a difficult time

Posted By Jellybean2

"What a difference this made to us at a difficult time"

About: Crosshouse Hospital / Care of older people

(as a relative),

I would like to thank all of the staff in Ward 5E for the fantastic care and attention my dad received during his stay in hospital.

Particular thanks to the young nurse who looked after him the days I visited with my mum. Helen - same name as my mum.

My mum and dad both have dementia and she always took the time to explain to them and me what was happening. I really appreciated this.

My mum and dad both said she was a 'lovely wee lassie, always smiling'

I noticed that the ward is very busy but she always made my parents feel at ease and was happy to stop and talk to them anytime.

It would be nice if she knew what a difference this made to us at a difficult time.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 27/09/2017 at 17:24
Published on Care Opinion at 18:34

picture of Eunice Goodwin

Dear Jellybean2,

I will be absolutely delighted to pass your thanks on to the ward and Helen in particular. I am sure she will remember you and your mum and dad, so she will get the chance to appreciate how much this meant to you.

This must have been a difficult time for you so I hope your Dad is well and life is settling down a bit for you.

Thank you for taking the time to share this lovely post.

Best wishes,

Eunice

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