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18 days and still waiting for results

Story from nhs.uk

"18 days and still waiting for results"

I felt that I was in and out as quick as possible.

I did faint after the procedure and was left to come round in my room until I felt better.

The nurse who found me on the floor was very nice.

I did note however, that my discharge notes said I had been discharged over an hour before I actually left so that added to my concerns.

Also they were quick to get me out of theatre and forgot to give me the information leaflets I needed.

This happened on 5th September. Biopsies were taken (18 days ago) but I'm still waiting for results.

I Phoned for them and the secretary said "oh they're not in until Friday.

I'll give the consultant your notes and ask them to phone you"

I am still waiting.

I wonder if its because I am an NHS patient?

My initial consultation was cancelled while I was sat in the waiting room in Dewsbury for 20 minutes after my appointment time.

The receptionist said "Sorry Dr xxx is held up in Elland.

I'm afraid that's what you get with the NHS.

We will contact you for another appointment"

They didn't, I chased it up.

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Responses

Response from Spire Elland Hospital 6 years ago
Spire Elland Hospital

Submitted on 11/10/2017 at 09:50
Published on nhs.uk at 12:35

Dear Janet,

I’m sorry to hear that your recent experience at the hospital has been disappointing. At Spire Elland Hospital our patients come first and if something has not gone as you expected we really do want to know about it so we can put it right in the future. We would like the opportunity to investigate your comments further and would be grateful if you could contact Gillian Foster who will endeavor to investigate and resolve the issues you have raised. Gillian can be contacted on 01422 324021 or via e mail at gillian.foster@spirehealthcare.com.

Helen Atkinson,

Hospital Director

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