"unhelpful and rude staff in waiting list..."

I have been on a waiting list for over 13 months for a procedure.

After contacting waiting list on several occasions l was told different reason each time and not any member of staff telling me where l am on the waiting list and when l will be likely to get an appointment int the outpatients.

I am so annoyed at the service l have received by the staff.

I have been passed around to different departments to find that the secretary is also not willing to help.

Today l left a message with the PALS to contact me.

Another department where you have to leave a message as no one bothers to answer the telephone and will have to wait for a callback.

If l knew l was going to wait over a year and now to be told that it is probably going to be almost 2 years for an appointment l wish l was told sooner so that l could get referred to another hospital where they do care about the patients and would have been seen sooner.

To wait almost 2 years for an appointment is appalling.

If l don't get a reply l will have to go the Quality Care Commissioner making an official complaint.