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Don't understand ????

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"Don't understand ????"

About: Countess Of Chester Hospital / Ophthalmology

Please can someone explain the order in which a patient is seen ? All the people who came after my mother were seen first don't understand please can someone explain I think it's better to be late then you are seen first Ridiculous!!!

And if it goes on as the theatre list why are the appointments not staggered so we are not sat around for hours ???? Very very angry at this service and when you speak to the staff they look at you like a piece of rubbish they should remember we pay their wages Customer Service Macular Injections Clinic 1.30 appointment seen at 14.56 ?????

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Responses

Response from Countess Of Chester Hospital 6 years ago
Countess Of Chester Hospital

Submitted on 01/11/2017 at 14:59
Published on nhs.uk at 16:31

We are sorry you feel you had a negative experience. We take all patient feedback very seriously and therefore we will use your comments to see what we got wrong.

Please be assured that your comments will be shared with staff in the Ophthalmology Department.

Please feel free to contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any improvements we have been required to make as a result of your comments.

The Patient Experience Team

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