"I was brought in by Ambulance Boat after..."

What I liked

I was brought in by Ambulance Boat after fracturing my wrist while on holiday on Bryher. I was anxious and in pain and it helped enormously that both paramedic and hospital staff were reassuring without being patronising. They couldn't X-ray me but they confirmed the diagnosis and stabilised me. I was only there for a short time, as the Air Ambulance was able to get me to Truro that evening, but I have remembered the kindness and calm efficiency of all the staff.

Story from nhs.uk


Response from St Mary's Hospital

Thank you for your feedback. We want to make sure that our teams know when they have made a positive difference, so we will pass your appreciation on to those who were involved in your experience of care.

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